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Our goal is to help you uncover revenue opportunities and increase the growth of your business by utilizing your software to the fullest extent.

From implementation to ongoing support, we dedicate and commit ourselves to building a relationship with YOU based on trust and commitment.

This is why we know we have the right solution, the right way, with the right people.

 


By helping you achieve your goals through these proven business solutions, we in turn carry out our motto of the right solutions, the right way, with the right people.

 

 
Our Support Team offers:
  • Online training
  • Remote access support
  • Data conversions
  • Customization
  • Implementation services
  • Telephone support
  • Consulting services
  • Training classes
  • E-commerce solutions
  • Technical support
  • Optimization consulting
  • Barcode integration
  • Manufacturing solutions
  • Enhancements
  • Software releases updates
  • Nationally certified e-commerce

 

  • Operating system support*
  • Software releases updates and ERP
  • Implementation and training
  • Enhancements
  • Nationally Certified e-commerce       
  • Manufacturing Management
  • Solutions Provider
  • Solutions Support

*Unix, Linux, AIX, plus all versions of Windows


There are several types of training and implementation methodologies that we have used over the years. These experiences have led us to develop several unique training and implementation plans.


The following is a general list we normally choose from:
 
  • On-site training
  • Off-site training
  • Web-based training
  • Electronic manuals
  • Documentation
  • Fast track training
  • Multi-day training
  • Ongoing training 

 

 
  • Our support department is always YOUR first line of defense. No endless loops of voicemail or automated technical service. Each of our experienced support staff has an accounting degree with strong accounting and service backgrounds and pride themselves in providing unsurpassed support services.
     
  • The same support staff that provides unequalled ongoing support also provides what we have proven to be the best training programs available. Whether it is a classroom environment or onsite follow-up, our training program is based on YOUR individual needs.
     
  • Changing software systems or upgrading an existing one can be a nightmare, and we understand that. Our implementation program serves as a business plan for installation, training, and upgrade procedures, and outlines client and support personnel expectations in advance. With installations all across the  United States, our proven track record assures you and your business that BTM has the right solutions, done the right way, with the right people.
     
  • BTM Solutions' support staff offers so much more than industry standard support. With over 75 years of accounting experience, we stand behind our company motto of the right solution, the right way, with the right people. Although we live up to our name of Business Technology and Management Solutions, BTM could also stand for Building Tomorrow with Motivation for YOUR business and success.
     
  • We are not strictly in the software business; we are in the people business. Software does only what people instruct it to do, and only people can interpret it. You will find that our support team is not only the most knowledgeable in their area of expertise, they are also the most versatile.
     
  • Our technical support staff includes source code programmers, developers, as well as operating system technicians. They have many years of software accounting experience. This vast knowledge base ensures you the comfort of having the "right people" working for your success.

The BTM Solutions, Inc. Support Department is one of the largest and best-equipped SouthWare support departments in the nation. Our personnel have more than 80 years of combined experience in the SouthWare software product line. 
 

YOUR HIGH TECH, HIGH TOUCH SOFTWARE PROVIDER