Customer Service

Clearly Understand Your KPI’s

- Jobs waiting on parts
- Alert to canceled or rescheduled appointments
- Alert to Late service appointments
- Overtime alert/approvals

Manage Services with Unlimited Clarity

Prioritize installs/service (highest margin, and fastest response requirement)
Visibility when scheduling of PM work and contract renewals
Clearly see warranty issues by technician
Photo/File attachment from the field
Timely Customer notification
Timekeeping
Vision of technician schedule and status on calendar and GPS
Vision of technician load by day/week
Vision/Reporting of appointment history with total miles traveled per tech

Testimonials

Don't just take our word for it, see what others are saying

We care, we take a personalized approach to each customer, and our management team is never more than a phone call or email away.

“BTM Solutions has provided Steel Service with top-notch sales and tech support since 1999. Their proven support staff has taught us many shortcuts and written custom programs that save us time and money. Their ability and knowledge of the software are exceptional.”

Steel Service Corporation

“We looked at several different software packages in the last 24 months before choosing BTM. Our main concern was choosing a product and company that would offer not only the best service but also the best value and ROI. We decided BTM Solutions offered the best total solution.”

Southern Ag & Turf Tifton

“Software is only as good as the people who stand behind it. When your business is on the line, you don’t want excuses, you want results. BTM Solutions has always given us results, not excuses.”

A & T Parts Rebuilders

Build Your Business on a Solid Foundation

2500+

Happy Clients